File a Claim
Reference guide for filing a lost or damaged shipment claim with Ship4Bikes
SUBMIT CLAIM FORMShipping Claims
Claims must be initiated within 7 days of scheduled delivery via the Ship4Bikes Claims Form below or by emailing claims@ship4bikes.com.
What you need to file
Order & tracking numbers
Your Shopify order number (e.g. #1234) and carrier tracking number.
Proof of value
Original sales receipt, invoice, or appraisal.
Documentation photos
Damaged parts, inside of packaging (showing how the bike/gear was packed), and outside of the shipping box or case.
Cost estimate
Repair estimate or replacement cost.
Deadlines & key details
Damaged items
Initiate your claim within 7 days of scheduled delivery via the form below or claims@ship4bikes.com.
Missing package
Contact Ship4Bikes support (not UPS). Most packages are found within 5 business days; if declared lost, we will assist with filing.
Important rules
- •Only the person who originally booked the shipment may file a claim.
- •Claims can be denied if the bike was not packed per Ship4Bikes standard guidelines.
Ship4Bikes Claims Form
Complete the form below with all required information and documentation. You can also email claims@ship4bikes.com if you prefer.
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