SmartShip Protection

The lowest-cost and most flexible way to protect packages from loss, theft, or damage. 

Shipping Insurance Coverage (Bikes Only)

Ship4Bikes insurance covers the bicycle only. Any issues must be reported to Ship4Bikes within 5 days.

• Theft, stolen property, or misdelivery: Ship4Bikes may require signature-required delivery plus supporting evidence — such as a carrier's written acknowledgment, video footage, a police report, or other documentation. Claims will be denied if a valid signature confirms the customer (or their representative) received the shipment.
• Timing and exclusivity: Claims must be reported within 30 days, with premiums paid, or Ship4Bikes is not liable. Filing with Ship4Bikes waives the right to claim with any other insurer for the same shipment, and Ship4Bikes won't process claims already being handled by another carrier's insurance.
• Damage claims: Must be filed within 30 days of label creation. Recipients should keep damaged items in case they're needed for claim review, and must return damaged property on request if a payout or replacement was issued — failing to do so can affect the final settlement.
• Loss claims: Domestic (US-to-US) labels must be claimed between 15 and 60 days after label creation; international (non-US-to-US) labels between 30 and 90 days after label creation. A completed claim form is required.
• Packaging exclusion: Loss or damage isn't covered if the package was inadequately, incorrectly, or improperly packed, or if the label described the contents — except where required by postal regulations for Parcel Post.
• Coverage cap: Up to $5,000 in insurance per shipment.
• Void conditions: Coverage is void if any material fact is concealed, misrepresented, or fraudulently reported.
• Ship4Bikes may update this policy at any time, and the current version supersedes any prior policy documents.